Shipping Policy

We work with verified fulfillment partners to get your order to you as fast as possible. Here's what to expect.

Processing Time

Orders are processed within 1–2 business days. Most orders are submitted to our fulfillment partners within 24 hours of purchase. You'll receive a confirmation email as soon as your order is on its way.

Delivery Time

Once processed, most orders arrive in Canada within 5–10 business days. The estimated delivery date for your specific item is shown directly on the product page before checkout.

Cut-off Times

Orders placed before 8:00 PM Pacific Time on weekdays begin processing the same day. Orders placed after 8:00 PM, on weekends, or on Canadian statutory holidays begin processing the next business day.

Shipping Coverage and Cost

We ship to all Canadian provinces and territories. Shipping is free on every order, with no minimum purchase.

Tracking

You'll receive a tracking number by email as soon as your order ships. Tracking updates may take 24–72 hours to appear after the carrier scans your package — this is normal for international shipments.

Carriers

Your order is handed off to international shipping partners and delivered through Canada Post for the final leg. Once your package is with the carrier, delivery time depends on their network.

Possible Delays

Delays are rare but can happen during:
- Canadian statutory holidays
- Major weather events
- Customs processing
- Chinese New Year (mid-January to mid-February)
- Peak shopping seasons

We'll notify you by email if we become aware of any delay affecting your order.

Our Delivery Guarantee

If your order hasn't arrived within 30 business days of purchase, contact us for a full refund. No questions asked.

Lost or Damaged Packages

If your tracking shows "delivered" but you haven't received the package, please contact us within 7 days. We'll work with the carrier to locate it or issue a replacement. If your product arrives damaged, send us a photo within 48 hours and we'll send a replacement at no cost to you.

Returns

We accept returns within 30 days of delivery. The product must be unused and in original packaging. Contact us first to start a return — please don't ship anything back without a confirmation email from us.

Contact

For any shipping questions, send an inquiry at Contact Us. We respond within 24 hours, Monday through Friday.